Effective date: 27/01/2026
Last updated: 27/01/2026Calm Sounds is operated by Simon Roberts, sole trader, trading in Australia (“I”, “me”, “my”, or “the business”).This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with this website or engage my services, including NDIS support work.This policy is made in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).⸻1. Who is responsible for your informationWebsite name: calmsounds.au
Legal operator: Simon Roberts (sole trader)
ABN: 63 348 984 925
Services: NDIS support work and related servicesAs a sole trader, I am personally responsible for the handling of personal information collected through this website and my services.⸻2. What personal information I collectI may collect personal information directly from you, automatically through your use of the website, or from third parties you authorise.This may include, but is not limited to:Information you provide directly
• Full name
• Email address
• Phone number
• Postal or service address
• Information submitted via contact forms
• Enquiry details and communications
• Booking requests, confirmed session dates, cancellations, or changes
• Login credentials or passwords for restricted areas of the website
• Information provided to access downloadable or gated content
• Payment, invoicing, or billing information
• Any other information you voluntarily provideNDIS-related information (where applicable)Where required to deliver services, this may include:
• Participant details
• Support needs, preferences, or goals
• Scheduling and attendance records
• Information required for service delivery, compliance, or reporting
• Contact details of authorised third parties such as:
• Support coordinators
• Plan managers
• Family members
• Carers or advocatesSensitive information is only collected where reasonably necessary, lawful, and usually with your consent or where required to provide services.⸻3. Information collected automaticallyWhen you access or use this website, information may be collected automatically, including:
• IP address
• Browser type and version
• Device type and operating system
• Date and time of access
• Pages viewed and actions taken
• Referring URLs
• UTM parameters and campaign tracking data
• Cookies or similar tracking technologies
• Any information that can reasonably be derived from website usage or online activityThis information may be collected through website hosting providers, analytics tools, form systems, booking software, or other third-party services used to operate the site.⸻4. How personal information is usedPersonal information may be used for purposes including:
• Responding to enquiries
• Providing and managing NDIS supports
• Scheduling and managing appointments
• Delivering downloadable or restricted content
• Creating and managing user accounts
• Processing payments and issuing invoices
• Communicating about services or changes
• Complying with legal, regulatory, and NDIS obligations
• Improving website functionality and service delivery
• Website analytics and performance monitoring
• Security, risk management, and fraud preventionInformation is only used where reasonably necessary for legitimate business purposes.⸻5. Disclosure of personal informationPersonal information may be disclosed to third parties where necessary, including:
• Website hosting providers
• Analytics and tracking providers
• Booking, form, or scheduling services
• Payment processors and invoicing systems
• Accountants, bookkeepers, or professional advisers
• NDIS plan managers or support coordinators (where authorised)
• Government bodies, regulators, or auditors where required by lawSome service providers may store or process information outside Australia. Reasonable steps are taken to ensure appropriate privacy safeguards are in place.⸻6. Cookies and tracking technologiesThis website may use cookies or similar technologies to:
• Enable core functionality
• Analyse website usage
• Measure marketing or campaign effectiveness (including UTM data)You can control cookies through your browser settings, though disabling cookies may affect website functionality.⸻7. Storage and security of informationReasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including:
• Secure systems and hosting
• Password-protected access
• Limiting access to information on a need-to-know basisWhile reasonable safeguards are used, no system is completely secure and absolute security cannot be guaranteed.⸻8. Data retentionPersonal information is retained only for as long as necessary to:
• Provide services
• Meet legal, financial, and NDIS record-keeping obligations
• Resolve disputesInformation is securely deleted or de-identified when no longer required.⸻9. Data breachesIf a data breach occurs that is likely to result in serious harm, reasonable steps will be taken to:
• Contain the breach
• Assess the impact
• Notify affected individuals and relevant authorities where required under the Notifiable Data Breaches scheme⸻10. Access and correctionYou may request access to personal information held about you, or request correction of inaccurate, out-of-date, or incomplete information. Requests can be made using the contact details below.⸻11. Third-party linksThis website may include links to third-party websites. I am not responsible for the privacy practices of external sites, and you should review their privacy policies separately.⸻12. Changes to this policyThis Privacy Policy may be updated from time to time. The current version will always be available on this website, with the updated date shown at the top.⸻13. Contact detailsFor questions, concerns, or requests regarding this Privacy Policy or personal information:Email: [email protected]Calm Sounds, operated by Simon Roberts, NDIS Support Work
© Simon Roberts 2025-2026. All rights reserved.